Welcome to Arbuda Tours & Travels. By accessing or using our taxi and travel services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before booking or using our services.
1. Service Overview
Arbuda Tours & Travels provides airport pickup and drop services, railway station transfers, one-way cabs, outstation travel, and car rental services across Gujarat and select intercity routes, including Ahmedabad, Vadodara, Surat, Mumbai, Rajkot, and other connecting cities. By using our services, you acknowledge and accept the services as described herein.
2. Booking Process
To book our services, customers must provide accurate and complete information, including pickup and drop locations, travel date, time, and contact details.
All bookings are subject to confirmation via our website or customer support team. Any changes or modifications to bookings should be requested at least 24 hours prior to the scheduled pickup time.
3. Payment Terms
Payment for services must be made in advance, unless otherwise agreed upon. Arbuda Tours & Travels accepts secure online payment methods, including credit and debit cards.
Service charges are subject to change, and customers will be informed of the final fare before payment confirmation.
4. Cancellations & Refunds
Bookings may be cancelled up to 24 hours before the scheduled pickup time for a full refund.
Cancellations made less than 24 hours prior may attract cancellation charges.
Approved refunds, if applicable, will be processed within 7–10 business days.
5. Service Availability
While we strive to provide punctual and reliable service, Arbuda Tours & Travels shall not be held responsible for delays caused by factors beyond our control, including traffic conditions, weather, roadblocks, or unforeseen circumstances. Customers are advised to plan their journeys accordingly.
6. Passenger Responsibility
Passengers are responsible for being present at the agreed pickup location and time. Arbuda Tours & Travels will not be liable for delays, missed connections, or cancellations resulting from passenger unavailability or incorrect information.
7. Liability & Safety
Arbuda Tours & Travels prioritizes passenger safety and ensures that vehicles are operated by experienced drivers. However, the company shall not be held liable for accidents, injuries, losses, or damages occurring during transit due to circumstances beyond reasonable control. Passengers are advised to follow all safety instructions provided by the driver.
8. Privacy & Data Protection
We respect your privacy and collect only the personal information necessary to provide our services. For details on how we collect, use, and protect your data, please refer to our Privacy Policy available on our website.
9. Contact Us
For any questions or concerns related to these Terms of Service, please contact us using the details provided on our official website.
By using the services of Arbuda Tours & Travels, you agree to these Terms of Service. We reserve the right to update or modify these terms at any time without prior notice.